King’s College has established procedures to address student concerns when a student believes his or her rights under the Americans with Disabilities Act (ADA) are not being appropriately addressed.

The student must first meet with the Disability Services Coordinator, who serves as ADA Coordinator for King’s College. This meeting should occur within 30 working days from the time the student identifies a concern. At that time, the following information shall be provided in writing:

  • The name and address of the student(s).
  • A brief description of the student’s concern or complaint.

The Disability Services Coordinator will investigate the matter and propose a resolution in writing within 10 working days of the initial meeting.

If a resolution cannot be reached, the Disability Services Coordinator will:

  • Arrange a conference with the student and the faculty member(s), administrator(s), or staff member(s) identified in the complaint.
  • Schedule a conference to occur within 20 working days of the initial complaint.

If a resolution cannot be reached during this conference, the Senior Staff member will:

  • Review all written documentation and will investigate the student’s complaint.
  • Issue a written determination of the validity of the complaint and a description of the resolution.
  • Forward a copy of the resolution of the complaint to all parties involved within 30 working days of receipt of the written complaint.

If the complaint is directed toward the Disability Services Coordinator, the complainant will:

  • Submit in writing the appropriate information as described above to the Associate Vice President for Student Success and Retention.

The Associate Vice President for Student Success and Retention will:

  • Investigate the complaint and propose a resolution in writing within 10 working days of the receipt of the initial complaint.

If a resolution of the complaint cannot be reached, a conference will be arranged with the complainant, the Disability Services Coordinator, and the Vice President for Academic Affairs within 20 working days of the written complaint.

The Vice President for Academic Affairs will:

  • Issue a written determination of the validity of the complaint and a description of the resolution.
  • Forward a copy of the resolution to all parties involved within 30 working days of the receipt of the written complaint.
  • Compile and maintain a written record of conferences and supporting documentation provided by all parties involved shall be compiled and maintained by the Disability Services Coordinator.

All records are protected under the Family Education Rights and Privacy Act of 1974.