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With the release of Apple iOS 11 today, we wanted to make you aware of an issue just reported by Apple that WILL affect your King’s College e-Mail.  The details from Apple are below.  At this time, we recommend you NOT apply the update until Apple or Microsoft can address the issues.  You will not be able to send e-Mail via your King’s College e-mail account on your Apple device until the issue is resolved.  This appears to only affect the default e-mail app on the Apple devices and not the Microsoft Outlook app.

If you can‘t send an email with iOS 11 and an Outlook.com or Exchange mail account

You might see an error message that says "Cannot Send Mail. The message was rejected by the server."

If your email account is hosted by Microsoft on Outlook.com or Office 365, or an Exchange Server 2016 running on Windows Server 2016, you might see this error message when you try to send an email with iOS 11: "Cannot Send Mail. The message was rejected by the server."

Apple is working closely with Microsoft to resolve the issue and will release a fix soon in an upcoming software update.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Published Date: Sep 19, 2017

Have you signed up for the Emergency Notification System? View the how-to video and sign up here.
Faculty, have you mirrored yet? Find out how, in select locations!
Students, are you new to Office 365? There's a lot to know!
If you run into any trouble, just contact the Help Desk.

Need to get on KC Wireless? Register your device(s) listings at the Wireless Device Self-Registration page.
Need additional assistance? Contact the Help Desk.

Never give out your King’s account password. IITS will never ask you for your password-- ever! If you have any concerns about a suspicious or unexpected email (like one asking for your password or with unknown attachments), always contact the Help Desk BEFORE opening any attachments or clicking on any links.

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