IITS is responsible for developing, maintaining and supporting the College’s electronic and digital communications and information technology systems. In addition to desktop computing and printing services, IITS manages media services, instructional design, email, telephones, networking (including wireless) and network security, Ellucian Colleague (WebAdvisor), and website support.
To maintain the reliable and efficient operation of the College’s IT systems, IITS plans carefully, using such tools as ERP (Enterprise Resource Planning) to ensure support and maintenance for all academic, business, student, and human resources computing. IITS also develops and supports classroom and instructional curriculum design and IT-related infrastructure installation and support. To keep all of these systems up and running, the division’s regular staff of 18 (which includes three managers) is reinforced by the 15-member Student Support Services Team.
IITS’s commitment to the King’s College mission and the Holy Cross tradition of education is evident in the dedicated support it brings to the systems and services that are vital to the success of the community. Recent examples of that commitment include replacing the entire campus network and adding 400 wireless access points (AP), installing a new Voice over IP (VoIP) telephone system, and adding a new network storage system (SAN – Storage Area Network). IITS has moved all student email accounts—and is in the process of moving all faculty/staff accounts—to Microsoft Office 365 services. The division also has made all of the Microsoft Office applications available to all faculty/staff/students free of charge.
Second row: Amy Budd, Sam Falbo, Pete Phillips, Kevin Chlipala, Bill Keating
Third row: Rick Gasper, John Pegg, Ron Oley, Ray Pryor, Paul Moran
Coordinating this activity is the job of the IITS leadership team, under the direction of Associate Vice-President and Chief Information Officer Paul Moran. Other members of the team are Raymond Pryor, Managing Director of User Services; Bil Corcoran, Managing Director for Management Information Systems; and William Keating, Managing Director for Instructional Technologies.
From computer software problems to questions about the new phone system, the IITS HelpDesk is the portal for support for all IITS-maintained services. The HelpDesk is located in McGowan 302, and walk-in visits are always welcome, although it’s usually more convenient to call (570-208-5900 – HELP (4357)) or send an email message (firstname.lastname@example.org) to request support. Detailed information about IITS support and services can be found on the MyKings page (my.kings.edu) on the King’s College website.